Resume

Personal Information
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Birth Date: 25 January 1979
Gender: Male
Nationality: United States
Residency: South Korea (F6 Permanent Resident Visa)
Marital Status: Married
Number of Dependents: 2
Availability: 1-month notice preferred


Education
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Bachelor's Degree, Business Administration, Marketing & Communications Management 
Location: Portland State University (Portland, Oregon, United States)
Completion Date: July 2002

TESOL Certificate (100 hours)
Location: LinguaEdge (Online)
Completion Date: July 2011


Experience (14+ Years)
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Corporate Communications Trainer / Adviser / Editor / Curriculum Developer
at Daewoo Ship Engineering Company (DSEC)

Location: Korea (South)

Company Industry: Engineering

Job Role: Education/Training

January 2014 - Present

DSEC is an engineering, procurement, and inspection services company located in Busan, South Korea that serves clients in the shipbuilding, oil & gas, and marine facility construction industries. I serve the Management Support Team at DSEC by training supervisors, managers, and senior managers how to communicate more effectively with clients, vendors, and classification/regulatory representatives. Problems and misunderstandings occur frequently in the design, procurement, and construction processes due to language and cultural differences. I have had the opportunity to identify those common differences, recommend solutions, and develop curricula from them. To develop curricula that is relevant and skills-based, I use ADDIE, SAM, and Train-the-Trainer methodologies of curriculum development to enhance the impact of training courses. One way that I enhance the impact of training sessions is through the use of smart phones as a wireless audience response system (WARS). With the system, I’m able to engage, monitor, and track performance on every trainee.

Departments Trained:
Procurement, Ship Marketing, Power Marketing, Basic Performance R&D, Project Management, Engineering Management, Hull R&D Engineers, Machinery & Piping Design, Electrical Design, Electrical Systems Design, Cabin Design, Systems R&D, and Performance R&D.

Course Link: http://www.ericgabriel.com/epc-business-course.html

Responsibilities:
-Editing, proofreading, promotional materials such as brochures
-Editing DSEC website to better communicate with an international audience
-Editing technical documents for senior level managers
-Collaborating with department to identify common issues, deliverables, expectations, and develop curriculum to meet training needs
-Creating and maintaining a positive and professional learning environment
-Managing the design, delivery, and continuous improvement of training program
-Conducting needs assessments
-Monitoring and measuring effectiveness of training program
-Building & Maintaining a team of technical editors to decrease my editing turn around time and increase value to the client


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Business Developer / Recruiter / Contract Manager
at ericgabriel.com

Location: Korea (South)

Company Industry: Employment Placement Agencies/Recruiting

Job Role: CEO / Business Developer / Manager / Trainer

February 2011 - Present

ericgabriel.com is a training and staffing company that I founded that connects my network of corporations, public/private institutes, and families with my network of skilled trainers, teachers, and tutors. With the use of a cloud-based CRM/HR/PM management system called Podio, I've been able to organize my data, automate my processes, increase efficiency, and increase my clients ROI. Once a prospective organization or applicant fills out a form at ericgabriel.com they are put into an automated pipeline consisting of 9 milestones with various lead processing tasks. The carefully selected questions drives data into the project management and workflow automation program allowing me to follow up with prospective clients and trainers to ensure no lost opportunities. Leads are converted
into prospects after certain criteria are met. Prospects are then converted into clients after the contract terms have been agreed to and signed.

Responsibilities:
-Cold calling decision makers for business development
-Procure business lists from Korean government agencies for business development
-Negotiate and draft contract terms
-Ensure compliance with regulations
-Manage contracts with clients and service providers
-Resolve conflicts professionally
-Interview, Vet, & Recruit business developers and trainers
-Train business developers and trainers as needed
-On-boarding
-Regulatory compliance
-Visa processing
-Receivables processing
-Payroll processing


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Senior Editor
at Daewoo Shipbuilding & Marine Engineering - DSME - Okpo Gazette

Location: Korea (South)

Company Industry: Public Relations

Job Role: Writing/Editing

June 2009 - January 2011

The Okpo Gazette is a weekly newsletter published by DSME for expats living on Geoje Island. It consists of articles related to shipbuilding technology, oil & gas technology, current events, health and safety culture (HSE), and Korean culture.

Responsibilities:
-Editing, proofreading, and copy-writing articles in a weekly publication with a readership of 5,000+ expats
-Editing technical documents for senior level managers
-Editing personal correspondence between the CEO and foreign counterparts
-Editing scripts for promotional videos (http://youtu.be/rL021iMFlf8)
-Assisting in the production of promotional videos

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Corporate Communications Trainer / Editor
at Daewoo Shipbuilding & Marine Engineering - DSME (????)

Location: Korea (South)

Company Industry: Oil/Gas

Job Role: Education/Training

January 2008 - January 2011

As of 2011, DSME was the 2nd largest shipbuilder in the world. They construct container ships, military vessels, and oil drilling rigs. My main responsibility was training Korean engineers, inspectors, and managers how to communicate successfully with international sub-contractors, vendors, classification inspectors, and clients. Skills-based (ESP) training focused primarily on employees’ problem solving skills by using case studies from actual situations that arose between DSME employees and their clients, vendors, and inspectors. My role was to take the situations and turn them
into lessons learned. After creation of the lessons, I executed training programs and continuously improved the lessons as necessary. I've trained supervisors, managers, and department heads in Project Management, Ship Business, Offshore Business, Production Strategy, Hull Design, Structural Design, Electrical Design, Outfitting Design, Offshore Design, Ship Construction, Offshore Construction, Hull Quality, Paint Quality, Material Quality, Sea Trial, and Ship/Offshore Warranty.

Train the Trainer:
-While training the project management team how to present their scope, milestones, and tasks during the Petrobras project, the trainees trained me on Primavera project management (PM) software, the entire construction process, common issues causing critical paths, and departmental hierarchy.
-While training the paint quality management (QM) team and material quality management (QM) team, I gained experience in their punch system and how they inspect, store, and process defective equipment.
-While training the ship warranty team how to respond to claims in order to reduce risk, I gained experience in how the organization prioritizes their handling of claims.

Responsibilities:
-Editing Senior-Level documents of high security and importance to senior-level staff of other corporations and countries
-Collaborating with department heads on the creation of training best practices.
-Creating course content specific to each departments training needs
-Creating skills assessment for tracking progress
-Training Omani nationals in upper management roles from Oman Drydock how to respond to cultural misunderstandings encountered when working
with Koreans and other stakeholders. (www.omandrydock.com)
-Training Korean employees how to respond to cultural misunderstandings encountered when working with westerners.
-Developing and implementing my own teacher evaluations to measure my performance so I could determine whether or not I was achieving each students’ expectations. (www.ericgabriel.com/course-evaluation-results)
-Interviewing and making hiring recommendations on 700+ prospective employees
-Creating interview questions relevant to each department’s job functions to more effectively assess an interviewee’s proficiency in their specific technical discipline.
-Utilizing cloud-based technology to reduce data duplication between interviewers
-Enhancing assessments to quantitatively measure interviewee abilities so upper management could select the most skilled candidates with ease.


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Entrepreneur / Property Manager
at Gabriel Property Management, LLC

Location: Portland, Oregon USA

Company Industry: Property Management / Real Estate

Job Role: Administration / Asset Management

September 2003 - January 2008

Gabriel Property Management is a rental property management company that I started to fulfill a high school dream of owning rental property. My goal was to demonstrate the love of Christ by offering quality affordable housing to all families while still generating a modest return.

Responsibilities:
-Setting the right rent level to attract tenants to properties
-Researching property market and trends and drew conclusions from data.
-Collecting rent in a timely manner to ensure optimal cash flow and enforcing late fees.
-Adjusting rent according to market conditions
-Performing leasing agent tasks: showing vacant units, following up with applicants, collecting applicant data, running background and credit checks.
-Managing marketing in social media and in classifieds online and offline
-Screening tenants according to fair housing standards
-Managing leases to make sure the necessary provisions are in place to protect the owner.
-Determining the amount of security deposit required.
-Managing complaints and emergencies (ie. maintenance requests, noise complaints)
-Procuring the necessary technicians/vendors for maintenance requests.
-Managing move outs (ie. inspecting the unit, checking for damage, and determining what portion of the security deposit will be returned to the tenant.)
-Coordinating turnovers (ie. cleaning the unit, repairing any damage, and contacting vendors)
-Coordinating preventative property maintenance to keep the property functioning in top condition.
-Abiding by landlord-tenant law and building codes in Oregon.
-Supervising contractors and subcontractors to ensure work is completed on time and meets the specifications and quality standards.
-Managing the budget & maintaining records (ie. all income and expenses; list of all inspections, signed leases, maintenance requests, any complaints, records of repairs, costs of repairs, maintenance costs, record of rent collection and insurance costs.)


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Customer Service / Ground Service Agent
at Horizon Air

Location: United States

Company Industry: Airlines/Aviation

Job Role: Customer Service

December 2006 - December 2007

Horizon Air is a regional airline based in the Seattle. It is the eighth largest regional airline in the USA, serving 42 cities in the United States, Canada, and Mexico. Horizon Air and its sister carrier Alaska Airlines are substantial codeshare partners of American Airlines and Delta Air Lines.  I provided customer service to passengers and delivered cargo while multi-tasking flight departure times, baggage counts, and aircraft manifests to ensure a successful, safe, and on-time departure. Completing this job successfully required excellent time management skills, multi-tasking skills, communication skills, and problem solving skills.

Responsibilities:
-Participating in Lean Process Improvements to reduce delays.
-Communicating effectively with flight crewmembers to ensure cargo arrived safely on-time.
-Communicating with crewmembers of multiple airlines to ensure passengers coming from other carriers boarded their
connecting flights.
-Communicating with passengers in situations of distress (ie. flight connecting issue) by explaining our procedures.
-Informing team members of flights that needed priority handling to prevent missed connections, lost baggage, or cargo.
-Storing, scheduling, and delivering of commercial cargo on-time to connecting flights.
-Managing conflicting priorities under tight deadlines without supervision in all weather conditions.
-Operating pushback tractors/tugs to push airplanes into position before taxiing.
-Operating tugs to haul baggage trailers.


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Marketing Manager / Client Relationship Manager
at Integrity Lending, LLC

Location: United States

Company Industry: Mortgage Lending / Banking

Job Role: Sales / Marketing / CRM

January 2004 - December 2006

Integrity Lending, LLC in a residential and commercial loan brokerage firm of 10 loan officers. I was responsible for each loan officer’s client list, which consisted of 1000s of borrowers. I managed campaigns to communicate offers that met requirements and filtered/mined data to achieve optimal response rates. At that time, the best CRM program was called Goldmine, which was robust but required a computer programmer to use it effectively. After training myself how to use it, campaigns administered using Goldmine achieved a consistent 15% response rates resulting in a favorable return on investment for my employer.

Responsibilities:
-Collaborating with loan officers/brokers in order to customize their communication strategies with their respective clients.
-Writing compelling messages in promotional material to evoke a call to action, which was usually to contact an employee.
-Maintaining accuracy and security of CRM database of 10,000+ borrowers' private information.
-Implementing marketing strategy with input from loan officers and CEO.
-Copy-writing and designing proposals, presentations, events, brochures, newsletters, websites, and other collateral materials.
-Designing and implementing automated email campaign sequences.
-Sourcing vendors to fulfill goals set in marketing strategy.
-Working independently without supervision.
-Negotiating contracts with vendors to stay within tight marketing budget.
-Managing massive database of clients, borrowers, and referral sources with Goldmine CRM software.
-Creating data filters to deliver client-specific communications. Example Filters: (1) borrowers who closed loans 6 months ago, (2) borrowers who have received a particular mailer in the past, (3), borrowers who have a pending loan application. Each client received personalized messages based upon the data in the CRM database.
-Developing system of tracking action items or tasks that needed to be completed before closing a loan.
-Creating new data points to track and filter as needed.


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Business Development & Affiliate Marketing Manager
at Longevity Labs, Inc.

Location: United States

Company Industry: Alternative Health

Job Role: Sales / Business Development

January 2001 - July 2002

Longevity Labs, LLC was one of the first online nutritional supplement companies to sell exclusively online. I was employed to build their customer base with no marketing budget. I was responsible for contacting major internet marketing companies to secure cost per action (CPA) contracts. CPA was a new concept at the time and required a lot of telephone sales and negotiating prowess. As you may know, CPA marketing means that as an advertiser you pay advertising fees on a per action basis. Actions can be defined as the desired or agreed upon outcome set by the advertiser. In my case, the sale of health supplements and/or the filling out of a form were the two actions that our company was interested in paying for.

Responsibilities:
-Determining which scripts worked best when introducing our CPA affiliate program to increase our lead-to-prospect conversion rate and prospect-to-client conversion rate.
-Cold calling leads daily to present our unique partnership opportunity.
-Following up with leads on a regular basis.
-Inquiring about leads' needs and goals to develop my negotiating strategy.
-Negotiating favorable contracts terms and close deals.
-Converting leads, prospects, and maintaining clients.
-Updated lead follow-up pipeline and script to increase conversion rates.

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Skills
Editing
English
Microsoft Office
Excel
Word
Problem Solving
Customer Relations
Coaching
PowerPoint
Team Leadership
Change Management
Strategic Planning
Customer Service
Supervisory Skills
Negotiation
Mentoring
Public Speaking
Teaching
Contract Management
Employee Relations
Process Improvement
Windows
Contract Negotiation
Public Relations
Account Management
Research
Team Building
Program Management
Coordination
Construction
Quality Assurance
Teamwork
Administration
New Business Development
ESL
Business English
Private Schools
Interviewing
Documentation
Marketing Strategy
Leadership Development
Organizational Development
Performance Management
Marketing Communications
Hiring
International Business
Vendor Management
Microsoft Excel
Microsoft Word
Recruiting
Languages
English
Level: Fluent / Native
Korean
Level: Low Intermediate